— BPO & Outsourcing Communication Solutions
Power Every BPO Conversation with ConVox
From customer service and help desks to outbound campaigns and technical support, ConVox gives BPOs a scalable communication platform to manage voice and digital interactions, empower agents and deliver consistent customer experiences.
Works seamlessly across your favorite tools
Trusted by 1700+ businesses across global countries
Power Every Stage of Your BPO Operation
From inbound customer support and outbound campaigns to agent management, automation and performance monitoring, ConVox helps BPOs run connected and scalable operations. Each stage below plays automatically — or select any stage to explore it.
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Adapt the contact center to every client requirement. Configure workflows, communication channels, campaigns and integrations according to the processes your BPO manages.
ChannelsVoice Chat Email Social Media CRM -
Handle every interaction with speed and consistency. Manage inbound enquiries, help desk requests and customer conversations through a unified agent experience.
ChannelsVoice Chat Email Social Media -
Reach more customers with smarter dialing. Run sales, collections, surveys and other outbound campaigns using flexible dialing modes and campaign controls.
ChannelsPredictive Dialing Progressive Dialing Preview Dialing Manual Calling -
Give agents the tools to work efficiently from anywhere. Support desktop, laptop and mobile-based agent workstations while giving supervisors visibility into day-to-day operations.
ChannelsDesktop Laptop Mobile Web -
Improve performance as your operation grows. Use AI-powered automation, real-time monitoring, reporting and flexible deployment options to continuously improve BPO performance.
ChannelsVoice Bot Chat Bot Analytics Monitoring Reporting
Smarter Communication for High-Performance BPOs.
One Platform for Every
BPO Operation
Whether you manage customer service, help desks, sales campaigns or technical support, ConVox gives BPO teams the flexibility to manage every interaction from one connected platform.
— Capabilities
Built for High-Performance
BPO Operations
Equip agents and supervisors with the tools to manage high-volume interactions, automate repetitive work and maintain visibility across every campaign and customer conversation.
Flexible Dialing
Choose the right dialing strategy for every campaign. Run outbound operations using predictive, progressive, preview or manual dialing based on campaign requirements.
Omnichannel Agent Workspace
Give agents one place to manage every conversation. Bring voice, chat, email and social interactions together so agents can work efficiently without switching between multiple platforms.
AI-Powered Automation
Handle routine interactions with intelligent automation. Use Voice Bots and Chat Bots to automate common enquiries, provide self-service and extend your team's capacity.
CRM & Business Integration
Put customer information where agents need it. Connect ConVox with external CRM systems through APIs or web-based integrations, allowing relevant customer information to appear during interactions.
Work-from-Anywhere
Keep your workforce connected beyond the office. Support remote and distributed teams through desktop, laptop and mobile-based agent workstations.
Monitor & Improve Performance
Keep a clear view of your entire operation. Monitor agents, calls and campaigns while using call recordings, reports and operational insights to improve performance and service quality.
Build a Smarter, More Scalable BPO Operation
Give your BPO teams one flexible communication platform to manage customer interactions, empower agents, automate routine processes and scale operations with confidence.
Build a Smarter, More Scalable BPO Operation
Give your BPO teams one flexible communication platform to manage customer interactions, empower agents, automate routine processes and scale operations with confidence.