Powered by ConVox
AI that
listens, scores,
and connects.
Four enterprise-grade AI products — Voice Bot, QA AI, Chat Bot, and Number Verification — deployed across thousands of daily interactions.
The AI Suite
Four products. One platform.
Production-ready, enterprise-grade, deeply integrated with ConVox — built on multi-DC infrastructure with VAPT-assessed security.
Voice Bot
01
AI-Driven Voice Automation
NLP-powered voice agent that communicates naturally, processes inputs in real time, and delivers a live-agent-like experience at scale.
- Open connectivity: AWS, Azure, GCP, Sarvam, GROQ
- Regional languages: Hindi, Telugu, Tamil & more
- Speaker-identified call transcripts post-call
- Real-time dashboards for live call tracking
- 100% call recording & VAPT-assessed security
QA AI
02
Intelligent Call Quality Assurance
AI scores every call automatically — no sampling, no manual review. Sentiment and emotion analyzed across 100% of call volume.
- AI call summaries — outcome without listening
- Sentiment & emotion: joy, anger, sadness, neutral
- Auto scoring with configurable parameters
- Multilingual: English, Hindi, Telugu, Tamil, Arabic
- Agent-wise Excel reports & targeted coaching
Chat Bot
03
Conversational Intelligence at Scale
Goal-oriented chatbots across WhatsApp, web, IVR, and mobile — with smart escalation and CRM-powered personalisation.
- NLP intent recognition for sales & collections
- Pre-built flows: EMI reminders, lead qualification
- Omnichannel: WhatsApp, web, IVR, mobile
- Context-aware agent handoff with full history
- 24/7 uptime with behaviour-based triggers
Number Verification
04
AI-Powered Connectivity Intelligence
Move from blind dialing to intelligent connectivity. AI listens to call progress tones and detects the exact failure reason in real time
- Detects: Switched Off, Unreachable, Invalid, Busy
- Exact failure — not just "call not connected"
- Prioritize high-probability reachable customers
- ↓40% wasted dials, ↑67% right-party contact
- Cloud-based CPaaS — no infrastructure required AI Disposition
Capability Grid
Built for enterprise.
Ready in days.
Voice Bot
Regional Language Intelligence
Speaks your customers’ language — personalised experiences across India’s diverse regions and beyond.
10+
Languages supported
QA AI
100% Coverage. Zero Sampling.
Every call scored — no random batch reviews. Consistent, fair, instant.
100%
Calls QA-scored daily
QA AI
Sentiment & Emotion Analysis
Joy, anger, sadness, neutral — detected across both agent and customer sides.
Voice Bot
Open Service Connectivity
- AWS Transcribe + Polly
- Azure Speech + OpenAI
- Google Cloud STT/TTS
- GROQ Fast Inference
- Sarvam AI (Indic)
Number Verify
Smarter Dialing. Better Results.
3.2×
Chat Bot
Deploy everywhere your customers are.
One bot. Four channels. Smart agent handoff carries full conversation context when escalation is needed.
Secure by Design
- Regular VAPT assessments
- Site-to-Site VPN encryption
- Multi-DC redundant infrastructure
- Telecom-grade bandwidth integration
- Compliance-ready call recording vault
QA AI — How It Works
From call to coaching,
fully automated.
100% Call Capture & Transcription
Every call recorded and transcribed with speaker identification. Searchable text transcripts for audits and dispute resolution.
AI Sentiment & Emotion Analysis
Detects joy, anger, sadness, and neutral tones across both sides.
Automatic Quality Scoring
Scores calculated using defined QA parameters with zero supervisor bias.
Targeted Agent Coaching
AI-generated coaching recommendations for focused agent improvement.
Export & Notify
Download QA reports instantly and notify teams automatically.
Overall QA Score
Priya K. · Call #CC821
AI Call Summary
Customer called regarding overdue EMI. Agent empathized, offered extension, and resolved issue without escalation.
The ConVox Advantage
Not automation for
automation's sake.
Intelligence that converts.
Every product makes the others more effective — better calls, smarter dials, higher recovery rates.
Why Deepija Telecom
20 years building the infrastructure behind CX.
Purpose-built for Indian enterprise scale — not retrofitted. Every line of ConVox AI Suite runs on two decades of telecom and contact center expertise.
20+
Years of expertise in contact center automation and AI-driven solutions
Proven Track Record
20+ years across banking, fintech, FMCG, and enterprise sectors.
Industry-Leading AI
Advanced NLP, multi-cloud sentiment, and Indic language support via Sarvam and GROQ.
Secure & Compliant
VAPT, Site-to-Site VPN, multi-DC redundancy, and compliance-ready recording vaults.
End-to-End CX Platform
Voice, Chat, QA, and Connectivity — one ecosystem seamlessly integrated with CCaaS and CPaaS.
Get Started
See ConVox AI in action.
Talk to our team for a personalised walkthrough of the AI Suite tailored to your contact center.