Powered by ConVox
AI that listens, scores,
and connects.
Four enterprise-grade AI products — Voice Bot, QA AI, Chat Bot, and Number Verification — deployed across thousands of daily interactions.
Trusted by businesses across industries
The AI Suite
Four products. One platform.
Production-ready, enterprise-grade, deeply integrated with ConVox — built on multi-DC infrastructure with VAPT-assessed security.
AI-Driven Voice Automation
NLP-powered voice agent that communicates naturally, processes inputs in real time, and delivers a live-agent-like experience at scale.
Intelligent Call Quality Assurance
AI scores every call automatically — no sampling, no manual review. Sentiment and emotion analyzed across 100% of call volume.
Conversational Intelligence at Scale
Goal-oriented chatbots across WhatsApp, web, IVR, and mobile — with smart escalation and CRM-powered personalisation.
AI-Powered Connectivity Intelligence
Move from blind dialing to intelligent connectivity. AI listens to call progress tones and detects the exact failure reason in real time.
Capability Grid
Built for enterprise.
Ready in days.
Regional language intelligence
Speaks your customers' language — personalised experiences across India's diverse regions and beyond.
Open service connectivity
- AWS Transcribe + Polly
- Azure Speech + OpenAI
- Google Cloud STT/TTS
- GROQ Fast Inference
- Sarvam AI (Indic)
100% coverage. Zero sampling.
Every call scored — no random batch reviews. Consistent, fair, instant.
Sentiment & emotion analysis
Joy, anger, sadness, neutral — detected across both agent and customer sides of every call.
Deploy everywhere your customers are
One bot. Four channels. Smart agent handoff carries full conversation context when escalation is needed.
Channels
Smarter dialing. Better results.
Move from blind dialing to intelligent connectivity with real-time failure detection.
Secure by design
- Regular VAPT assessments
- Site-to-site VPN encryption
- Multi-DC redundant infrastructure
- Compliance-ready call recording vault
QA AI — How It Works
From call to coaching,
fully automated.
100% call capture & transcription
Every call recorded and transcribed with speaker identification. Searchable text transcripts for audits and dispute resolution.
AI sentiment & emotion analysis
Detects joy, anger, sadness, and neutral tones across both sides of the conversation.
Automatic quality scoring
Scores calculated using defined QA parameters, with zero supervisor bias.
Targeted agent coaching
AI-generated coaching recommendations for focused agent improvement.
Export & notify
Download QA reports instantly and notify teams automatically.
Why Deepija Telecom
23+ years building
the
infrastructure
behind CX.
Purpose-built for Indian enterprise scale — not retrofitted. Every line of ConVox AI Suite runs on two decades of telecom and contact center expertise.
Years of expertise in contact center automation and AI-driven solutions
Proven Track Record
23+ years across banking, fintech, FMCG, and enterprise sectors.
Industry-Leading AI
Advanced NLP, multi-cloud sentiment, and Indic language support via Sarvam and GROQ.
Secure & Compliant
VAPT, Site-to-Site VPN, multi-DC redundancy, and compliance-ready recording vaults.
End-to-End CX Platform
Voice, Chat, QA, and Connectivity — one ecosystem seamlessly integrated with CCaaS and CPaaS.
See ConVox AI in action.
Talk to our team for a personalised walkthrough of the AI Suite tailored to your contact center.