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— Education Industry Communication Solutions

Transform Communication Across the Education Industry with ConVox

From admissions and administration to student support, examinations and results, ConVox helps educational institutions connect with students, parents, applicants and internal teams through seamless voice and digital communication.

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Connect Every Interaction Across the Education Industry

From admissions and administration to student support, examinations and results, ConVox helps educational organizations manage communication efficiently across every stage of the education lifecycle.

  • Manage course enquiries, admission requests, applicant communication and follow-ups across multiple channels.

    Channels
    Voice WhatsApp Chat Website

  • Streamline communication related to fees, schedules, appointments, documentation and other administrative requirements.

    Channels
    IVR SMS Email WhatsApp

  • Provide accessible support for academic queries, attendance, course information, services and general assistance.

    Channels
    Voice Chat Intelligent Routing

  • Automate examination-related information and result announcements while routing complex enquiries to the appropriate teams.

    Channels
    IVR SMS Notifications

  • Maintain ongoing communication with students, parents, applicants and other stakeholders through timely updates and support.

    Channels
    Voice WhatsApp Ticketing AI

Smarter Conversations. Better Learning Outcomes.

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One Platform for Every Education
Interaction

From admissions and administration to student support and examination communication, ConVox brings voice, digital channels and contact center operations together on one connected platform.

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01 — ADMISSIONS & ENQUIRIES

Admissions & Enquiries

Turn enquiries into meaningful conversations.

Help prospective students and parents get quick answers about courses, eligibility, fees, admissions and programs while enabling teams to manage follow-ups efficiently.

Key Capabilities
Inbound Calling IVR-based Information Call Routing Admission Enquiry Management Automated Follow-ups CRM Integration
02 — ADMINISTRATION & OPERATIONS

Administration & Operations

Simplify everyday institutional communication.

Support administrative teams with structured communication for appointments, fees, schedules, documentation, notifications and other operational requirements.

Key Capabilities
IVR Self-service Appointment Management Automated Notifications Voice & Digital Communication Call Routing Reporting & Monitoring
03 — STUDENT & PARENT SUPPORT

Student & Parent Support

Make support more accessible and responsive.

Connect students and parents with the right teams for academic, administrative and general support enquiries.

Key Capabilities
Omnichannel Communication Intelligent Call Routing Agent-assisted Support Call Queues Interaction History Disposition Management
04 — EXAMINATION & RESULTS

Examination & Results

Deliver critical academic information at scale.

Automate examination-related communication and enable institutions to provide result information through IVR and other communication channels.

Key Capabilities
Automated Result Announcements IVR-based Information Access Student Identification via Input High-volume Call Handling Examination Notifications Support for Complex Enquiries
05 — INSTITUTIONAL COMMUNICATION

Institutional Communication

Keep your education ecosystem connected.

Communicate important updates and information across students, parents, applicants, faculty and other stakeholders through multiple channels.

Key Capabilities
Voice Broadcasting SMS WhatsApp Email Social Communication Campaign Management

Better Education Experiences Start with Better Communication

Connect students, parents, applicants and institutional teams through one intelligent communication platform built for the evolving needs of the education industry.

Request Demo →

Better Education Experiences Start with Better Communication

Connect students, parents, applicants and institutional teams through one intelligent communication platform built for the evolving needs of the education industry.

Request Demo →