Healthcare – Unified Communication. Powered by AI

— Healthcare Communication Solutions

Deliver Exceptional Patient Experiences with Intelligent Healthcare Communication

Connect with patients at every stage of their healthcare journey—from appointment scheduling and enquiries to follow-ups and feedback—with seamless, omnichannel communication powered by ConVox.

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Works seamlessly across your favorite tools

Sync with

☁️ Salesforce

🔶 HubSpot

▦ Zoho

G Freshdesk

▲ Pipedrive

Trusted by 1700+ businesses across global countries

Patient Journey

How patients interact with your hospital — and where communication matters most

From the first enquiry to post-care follow-up, every interaction is an opportunity to deliver a better patient experience. Each stage below plays automatically — or select any stage to explore it.

Find the right information and connect with the right team.
Channels
Voice WhatsApp Chat Website
Make appointment scheduling simple with timely confirmations and reminders.
Channels
IVR Voice WhatsApp SMS
Connect patients with doctors and healthcare teams through seamless communication.
Channels
Voice Video Intelligent Routing
Keep patients informed with timely updates, reminders, and follow-up communication.
Channels
Voice WhatsApp SMS Notifications
Make it easy for patients to get assistance, raise requests, and share their experience.
Channels
Voice Ticketing Feedback AI

Smarter Healthcare. Better Outcomes.

Power Every Patient Interaction
with ConVox

Connect patients, teams, and communication channels through one intelligent platform designed to make healthcare interactions simpler, faster, and more responsive.

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01 — PATIENT ENGAGEMENT

Unified Patient Engagement

Make it easier for patients to connect with your healthcare organisation through the channels they prefer.

Omnichannel Communication WhatsApp Voice Chat Patient Notifications

02 — APPOINTMENT & CALL

Appointment & Call Management

Simplify appointment handling and ensure every patient reaches the right department or healthcare professional.

IVR Appointment Handling Intelligent Call Routing Call Queues Emergency Prioritization

03 — CARE & SUPPORT

Care & Support

Keep patients connected throughout their care journey with timely communication and accessible support.

Video Consultation Ticket Management Feedback Management Follow-up Communication

04 — INTELLIGENT OPERATIONS

Intelligent Healthcare Operations

Give healthcare teams the tools and intelligence to manage interactions efficiently and continuously improve service quality.

AI Voice & Chat Agent Performance Reports Call Monitoring Call Analytics Automation

05 — SECURITY & COMPLIANCE

Enterprise Security & Compliance

Protect patient data and meet healthcare compliance standards with role-based access and full audit visibility.

Role-based Access Data Encryption Audit Trails Compliance-ready Infrastructure

— Proven in Healthcare

Trusted to transform healthcare
communication

See how ConVox helps healthcare organizations simplify communication, improve operational efficiency, and create better patient experiences.

Proven in Healthcare

L.V. Prasad Eye Institute

A nationally recognised eye-care institution serving patients across multiple locations, with a strong focus on accessible and comprehensive eye care.

The Challenge

Managing a high volume of appointment calls across multiple branches was creating inefficiencies and longer call durations.

The ConVox Solution

ConVox IVR enabled centralised management of medical appointment scheduling across branches, making it easier for patients to connect and schedule appointments.

The Impact

Centralized

Appointment management

Simplified

Patient scheduling

Improved

Operational efficiency

Enhanced

Patient experience

Better Patient Experiences Start with Better Communication

Connect every patient interaction with a smarter, more responsive communication experience powered by ConVox.

Transform Every BFSI Interaction with ConVox

Connect customers, agents and business processes through one intelligent communication platform built to simplify every stage of the financial customer journey.